Simple, Transparent Pricing
Choose the plan that fits your growth stage. Scale as you grow.
| Feature Category | Standard | MOST POPULAR Premium | Enterprise |
|---|---|---|---|
| Best For | Emerging eCommerce and DTC brands (<€3M in revenue) selling in 1 market. | Scaling eCommerce and DTC brands (€3M-€10M) selling internationally. | High-volume DTC and eCommerce market leaders selling globally. |
| Price | €290/month | €490/month | Contact Us |
| Monthly Capacity | 10,000 Message Credits [Approx. 1,000-2,000 shoppers interacting with ShopAssist/month] | 50,000 Message Credits [Approx. 5,000-10,000 shoppers interacting with ShopAssist/month] | Unlimited [Volume discounts] |
| Product Intelligence | Up to 100 Products [Synced Daily] | Up to 500 Products [Synced every 30 mins] | Unlimited Products [Real-time Sync] |
| Contextual Sales Brain | Website Crawler [Reads website, FAQs & return and delivery policy] | Everything in Standard, plus • "Deep Knowledge" Upload [Upload PDFs, Manuals, Sizing Guides] | Everything in Premium, plus • Integration to custom knowledge base |
| Market Reach | 1 language included [* extra languages as add-on] | 3 languages included [* extra languages as add-on] | Unlimited languages |
| AI Assistants | Up to 3 assistants [Pick from AI Assistant library and adapt it to your needs and brand (e.g.: product discovery, gift finder, product comparison, cross-selling)] | Up to 5 assistants [* extra assistants available as add-on. Pick from AI Assistant library and adapt it to your needs and brand (e.g.: product discovery, gift finder, product comparison, cross-selling)] | Unlimited AI Assistants |
| Active Selling | Link to product page | Everything in Standard, plus • Add to Favorites
• Add to Cart
• Comparison table | Everything in Premium, plus • Custom Actions
• API calls (e.g., "Pre-order") |
| Actions | / | • Add to favourites
• Add to chart | Everything in Premium, plus • API calls to external platforms |
| Brand Identity | Native Colors [Match widget buttons/chat bubble to brand hex code] | Customisation your brand [Custom CSS] | Custom Interface [Removes "Powered by ShopAssist", Fully bespoke UI] |
| Analytics | 30-Day History [Basic conversion tracking] | • 365-day history
• Customer Intent Insights [See exactly what people are searching for] | Data Export API [Push data to their ERP] |
| Widget History Retention | Conversations expire after 7 days | Persistent History [Shopper can resume chat 30 days later] | Permanent Retention |
| Support | Email support | Priority support | Dedicated customer success manager |
| Onboarding and Training | Self-service setup | White-glove onboarding [1:1 Setup Call, AI Personality Tuning, Best-practice setup for your top products] | Dedicated implementation support [Custom Integration Engineering, Quarterly Strategy Reviews] |
Standard
€290/month
Emerging eCommerce and DTC brands (<€3M in revenue) selling in 1 market.
Monthly Capacity
10,000 Message Credits
[Approx. 1,000-2,000 shoppers interacting with ShopAssist/month]
Product Intelligence
Up to 100 Products
[Synced Daily]
Contextual Sales Brain
Website Crawler
[Reads website, FAQs & return and delivery policy]
Market Reach
1 language included
[* extra languages as add-on]
AI Assistants
Up to 3 assistants
[Pick from AI Assistant library and adapt it to your needs and brand (e.g.: product discovery, gift finder, product comparison, cross-selling)]
Active Selling
Link to product page
Actions
/
Brand Identity
Native Colors
[Match widget buttons/chat bubble to brand hex code]
Analytics
30-Day History
[Basic conversion tracking]
Widget History Retention
Conversations expire after 7 days
Support
Email support
Onboarding and Training
Self-service setup
MOST POPULAR
Premium
€490/month
Scaling eCommerce and DTC brands (€3M-€10M) selling internationally.
Monthly Capacity
50,000 Message Credits
[Approx. 5,000-10,000 shoppers interacting with ShopAssist/month]
Product Intelligence
Up to 500 Products
[Synced every 30 mins]
Contextual Sales Brain
Everything in Standard, plus
• "Deep Knowledge" Upload
[Upload PDFs, Manuals, Sizing Guides]
Market Reach
3 languages included
[* extra languages as add-on]
AI Assistants
Up to 5 assistants
[* extra assistants available as add-on. Pick from AI Assistant library and adapt it to your needs and brand (e.g.: product discovery, gift finder, product comparison, cross-selling)]
Active Selling
Everything in Standard, plus
• Add to Favorites
• Add to Cart
• Comparison table
Actions
• Add to favourites
• Add to chart
Brand Identity
Customisation your brand
[Custom CSS]
Analytics
• 365-day history
• Customer Intent Insights
[See exactly what people are searching for]
Widget History Retention
Persistent History
[Shopper can resume chat 30 days later]
Support
Priority support
Onboarding and Training
White-glove onboarding
[1:1 Setup Call, AI Personality Tuning, Best-practice setup for your top products]
Enterprise
Contact Us
High-volume DTC and eCommerce market leaders selling globally.
Monthly Capacity
Unlimited
[Volume discounts]
Product Intelligence
Unlimited Products
[Real-time Sync]
Contextual Sales Brain
Everything in Premium, plus
• Integration to custom knowledge base
Market Reach
Unlimited languages
AI Assistants
Unlimited AI Assistants
Active Selling
Everything in Premium, plus
• Custom Actions
• API calls (e.g., "Pre-order")
Actions
Everything in Premium, plus
• API calls to external platforms
Brand Identity
Custom Interface
[Removes "Powered by ShopAssist", Fully bespoke UI]
Analytics
Data Export API
[Push data to their ERP]
Widget History Retention
Permanent Retention
Support
Dedicated customer success manager
Onboarding and Training
Dedicated implementation support
[Custom Integration Engineering, Quarterly Strategy Reviews]
Add-ons
Customize your plan with additional capabilities
Additional Language Support
Expand your reach to new markets with multi-language AI assistants.
Additional AI Assistant Support
Scale your team with more specialized AI assistants for different use cases.
Additional Conversation Credits
Handle peak traffic and seasonal spikes with extra message capacity.
Implementation & Onboarding with Training
White-glove setup and training to get your team up to speed fast.
Frequently asked questions
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